At fitcrafty.com, our goal is to ensure that your orders are delivered safely, securely, and on time. This Shipping Policy explains how we process, handle, and deliver your orders, including timelines, courier process, and important delivery conditions.
By placing an order on fitcrafty.com, you agree to the terms mentioned below.
1️⃣ Order Processing Time
Once your order is successfully placed:
- Orders are processed within 1–2 business days
- Orders placed on Sundays or public holidays are processed on the next working day
- During heavy sale season or festivals, processing time may slightly increase
After dispatch:
- You will receive a shipping confirmation
- Tracking details will be shared via email / message
2️⃣ Shipping Coverage
We currently deliver:
- Across India
International shipping is not available at the moment.
3️⃣ Estimated Delivery Time
Delivery timeline depends on your location:
- Metro Cities: 3 – 5 Business Days
- Other Cities / Towns: 4 – 7 Business Days
- Remote & Interior Locations: 7 – 10 Business Days
Delivery time may be affected by:
- Courier limitations
- Remote area accessibility
- Weather conditions
- Strikes, lockdowns, or government restrictions
- Natural delays or operational disruptions
We always try to deliver your order as soon as possible.
4️⃣ Shipping Charges
Shipping charges (if applicable):
- Will be clearly displayed during checkout
- May vary depending on weight, delivery location, and courier partner
- Sometimes Free Shipping may be applicable under special offers
There are no hidden charges.
5️⃣ Courier & Logistics Partners
We ship through trusted and professional courier companies to ensure safe and reliable delivery.
Courier partner selection depends on:
- Delivery pincode
- Serviceability
- Speed of delivery
6️⃣ Order Tracking
Once your order has been dispatched:
- You will receive a tracking ID
- You can track shipment progress using the courier tracking link
If tracking is not updated immediately:
- Please allow 24–48 hours for system synchronization
For tracking assistance, our support team is always available.
7️⃣ Delivery Attempts
Courier partners usually attempt delivery:
- 2 to 3 times
Delivery may fail if:
- Recipient unavailable
- Incorrect address
- Invalid or unreachable mobile number
- Door closed
- Parcel refused without genuine reason
If parcel is returned to us:
- Re-shipping charges may apply for re-dispatch
8️⃣ Damaged, Opened, or Tampered Parcel
If you receive a parcel that appears:
- Torn
- Opened
- Damaged
- Wet
- Tampered
Please:
1️⃣ Do NOT accept the parcel
2️⃣ Take photos / videos of the package
3️⃣ Contact us within 48 hours
Once verified, we will assist as per Return & Refund Policy.
9️⃣ Wrong, Missing, or Partial Order
If you receive:
- Wrong product
- Missing product
- Incorrect quantity
- Partial shipment
Please notify us within 48 hours with images or proof.
We will verify and resolve the issue promptly.
🔟 Delivery Delays
While we ensure timely dispatch, delivery may be delayed due to:
- Courier network issues
- Remote delivery location
- Weather or natural calamities
- Government restrictions / strikes
- Operational challenges beyond our control
We will support and assist you in such cases, but such delays are not our liability.
1️⃣1️⃣ Customer Responsibility
Customers must ensure:
- Correct name
- Complete address
- Active contact number
- Nearby landmark (if required)
Incorrect or incomplete details can cause:
- Delivery failure
- Delay
- Return to origin (RTO)
- Extra shipping cost for re-delivery
1️⃣2️⃣ Cancellation After Shipping
Once an order is shipped:
- Cancellation is not allowed
- Refusing delivery without valid reason may result in deduction of courier charges
For cancellations before dispatch, refer to Return & Refund Policy.
1️⃣3️⃣ Policy Updates
fitcrafty.com reserves the right to:
- Modify or update this Shipping Policy anytime
- Change courier partners
- Adjust shipping charges if required
Any changes will be updated on this page.
1️⃣4️⃣ Contact Information
For any shipping-related support, queries, or complaints, feel free to contact us:
📧 Email: support@fitcrafty.com
📞 Mobile: +91 8840124469
📍 Address:
Vankar Textile Market (VTM),
Ring Road, Surat,
Gujarat, India